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Return Policy

Refund and Exchange Policy

At American Trail Gear, LLC we are committed to delivering high-quality handmade products and ensuring customer satisfaction. If you encounter any issues with your purchase, we encourage you to reach out to us, and we'll do our best to make things right.

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Size-related concerns:

If the tack you received is not the correct size for your horse, please notify us, and we will promptly address the issue. We offer adjustments to the tack or replacement/exchange of a piece to ensure it fits your horse perfectly.

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Color discrepancies:

In the event that the color of the product does not meet your expectations, please contact us. In most cases, we are happy to facilitate an exchange to ensure you receive the product in the desired color. We recommend requesting color samples if you are uncertain about the colors before making a purchase. This ensures that you have a clear understanding of the colors you choose.

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Return shipping:

For most situations, return shipping will be covered by American Trail Gear, LLC. However, please note that there may be exceptions, and we recommend checking with us regarding the specific circumstances of your return.

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Item Breakage:

If an item breaks during normal use, please contact us for assistance. Depending on the situation, it may be covered under our warranty. We are dedicated to ensuring the longevity and quality of our products.

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Contact Information:

For any concerns or inquiries regarding refunds, exchanges, adjustments, or repairs, please contact us at atrailgear@gmail.com

Thank you for choosing American Trail Gear LLC. We value your support of our small business and look forward to providing you with exceptional products and customer service.

 

 

 

 

 

 

American Trail Gear, LLC we respects your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.americantrailgear.com or make a purchase from our online store.

 We manufacture and sell premium Biothane and Beta tack for horses, mules, and dogs, shipping to customers across the United States and worldwide.​

     We collect the following types of information:

     A. Information You Provide Directly:

  •   Contact Information: Name, email address, phone number (360-903-9231)

  •   Shipping Address: Street address, city, state, ZIP code, country

  •   Payment Information: Processed securely through our payment processor (we do not store full credit card details)

  •   Order Information: Products purchased, order history, preferences

   B. Automatically Collected Information:

  • Essential Cookies Only: We use only essential cookies necessary for site functionality, such as maintaining your shopping cart and enabling secure login

  • Basic Technical Data: IP address, browser type, device information (collected automatically by our hosting provider, Wix)

   What We DON'T Collect:

  • We do NOT use analytics, advertising, or tracking cookies

  • We do NOT track your browsing behavior for marketing purposes

  • We do NOT collect data through third-party advertising networks

   We use your information solely for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and arrange shipping

  • Customer Service: To respond to your inquiries, provide support, and handle returns or exchanges

  • Legal Compliance: To comply with applicable laws and regulations

  • Essential Site Functionality: To maintain website security and ensure proper site operation

   We do NOT:

  • Share your data with third parties for marketing purposes

  • Sell or rent your personal information to anyone

  • Use your information for targeted advertising

  • We DO NOT share your personal information with third parties, except in the following limited circumstances:

  • A. Service Providers (Data Processors Only):

  • Wix.com: Our website hosting platform (processes data on our behalf)

  • Payment Processors: To securely process credit card transactions

  • Shipping Carriers: To deliver your orders (e.g., USPS, UPS, FedEx)

  • These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

  • B. Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights.

  • Cookie Usage:

  • We use essential cookies only that are necessary for website functionality

  • These cookies enable you to navigate our site, use shopping cart features, and complete purchases

  • We do NOT use functional, analytics, or advertising cookies

  • Your Control:

  • You can disable cookies in your browser settings, but this may affect site functionality

  • No consent is required for essential cookies as they are necessary for the site to work

  • We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations (e.g., tax records: 7 years)

  • Resolve disputes and enforce our agreements

  • Order Information: Retained for 7 years for accounting and legal compliance
    Account Information: Retained until you request deletion or close your account
    Marketing Communications: Retained until you unsubscribe

  • Your Privacy Rights

  • Depending on your location, you may have the following rights:

  • All Customers:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your personal information (subject to legal retention requirements)

  • Opt-Out: Unsubscribe from marketing emails at any time

  • California Residents (CCPA):

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of the sale of personal information (Note: We do NOT sell personal information)

  • Right to non-discrimination for exercising your privacy rights

  • EU/UK Residents (GDPR):

  • Right to access, rectify, erase, and restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent

  • Right to lodge a complaint with a supervisory authority

  • To Exercise Your Rights: Contact us at americantrailgear@gmail.com or call 360-903-9231

  • Data Security

  • We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure SSL encryption for all data transmission

  • Secure payment processing through PCI-compliant providers

  • Limited access to personal information on a need-to-know basis

  • Regular security updates and monitoring

  • However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

  • Children's Privacy

  • Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

  • Third-Party Links

  • Our website may contain links to third-party websites (e.g., social media pages). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

  • Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date.

  • Material Changes: We will notify you of significant changes by email or prominent notice on our website.

  • Contact Us

  • If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • American Trail Gear, LLC
    16702 NE 119th St
    Brush Prairie, WA, USA

  • Email: americantrailgear@gmail.com
    Phone: 360-903-9231

  • Privacy Inquiry Response Time: We will respond to your privacy requests within 30 days.

  • Consent

  • By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Privacy Policy

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